Network Operations Tech Lead

Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;

Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;

Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.

Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;

Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;

Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.

Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;

Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;

Maintain accurate asset and configuration information for every server delivered.

English communication skills ( B2 level or higher ), both written and spoken;

Bachelor's degree in Technology, Engineering, or a related field (or equivalent professional experience);

Proven experience leading or mentoring technical teams in a network operations environment;

Deep understanding of networking fundamentals and protocols, including:

Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree

IP networking: ARP, Subnetting, ACLs, DHCP

Routing: BGP, OSPF

Transport & management: TCP, UDP, SNMP, NTP, SSH

Troubleshooting tools: Ping, Traceroute

Strong incident command skills, with demonstrated ability to lead cross-functional response during critical events;

Excellent prioritization and decision-making skills, able to act calmly and effectively under pressure;

Clear and effective communication with both technical and non-technical audiences;

Cisco CCNA certification (required); CCNP or higher strongly preferred.

Experience with Juniper, Fortinet, Huawei , or multi-vendor environments;

Previous experience in ISP, data center, or large-scale infrastructure environments;

Familiarity with network monitoring tools ( Zabbix, Prometheus, Grafana, LibreNMS , etc.);

Experience interacting directly with carriers and transit providers;

Prior experience in a shift lead or team lead role within a 24x7 NOC environment.

Flexible working environment – a remote-first culture with coworking options available

Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

Health and wellness support – through a wellness allowance and employee wellbeing initiatives

Comprehensive learning support – generous study and training allowance plus paid study leave

Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

Motivated, inclusive team – work alongside industry experts and fresh talent

Recognition programs – celebrate achievements with our Legend and Kudos award