Network Operations Analyst

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;

Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;

Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;

Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;

Plan and support network expansions, topology changes, and capacity improvements; ● Maintain accurate and up-to-date network documentation, procedures, and incident records;

Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;

Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Advanced English communication skills (B2 level or higher), both written and spoken;

Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);