Network Operations Manager

The Manager, Network Operations leads the operational core of the network organization, reporting to the Head of Network. The role covers two areas: the network business functions that keep the organization accountable and running, and the daily network operations that keep the environment healthy. The manager works directly with the Head of Network on budget and forecasting and leads a distributed team across Canada, the US, and India.

Lifecycle management across network assets and services

Financial forecasting and budget ownership

Invoice approvals

Purchasing for Operations and on behalf of the Cloud, Access & Edge, and DC/Campus/Colo teams

CMDB integration and compliance

Circuit management

This manager runs the team that is responsible for:

Triage daily alarms across the environment: fix or escalate

Run the daily morning huddle to review all open alarms

Administer the network intelligence and monitoring systems: Kentik, LogicMonitor, NodePing, and Forward Networks

Administer the out-of-band management network

Sit in on all major changes to facilitate and log activity

Track and log all outages

During outages, use the intelligence tools to provide engineers the data needed to speed recovery

Establish a follow-the-sun model that delivers a daily report ready for hand-off at the morning huddle and extends triage coverage across more of the day