Network Engineer L2

Network Engineer L2

Must have 4-7 years of expereince.

Primary Skills: Sound knowledge of Routing & Switching Should able to troubleshoot issues wrt. Fortinet UTM Boxes, having SD WAN environment (Fortinet), & HP Switches Experience in vlans, routing tables – BGP, VRRP, link aggr etc. Experience with LAN/WAN/Wi-Fi, VLAN Expertise of Fortinet Boxes & Hp Switches will be preferred. Should able to do follow up with Vendor & able to drive issue Good understanding on SD WAN Technology (Fortinet). IP-Sec, policy creation

Secondary Skills. Product – Fortinet working knowledge OEM Certification i.e. HP/ Fortinet is added advantage CCNA / CCNP is desired

Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."