Network Engineer L2
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Key skills for this role
About the Role
Monitor and troubleshoot network infrastructure, configure VLANs and VPNs, and support incident resolution with strong analytical skills and ITIL familiarity.
Key Skills for This Role
Full Job Posting
L1 Responsibilities
Monitor network infrastructure using monitoring tools
Perform initial troubleshooting of LAN/WAN, routing, switching issues
Identify and escalate incidents as per defined processes
Handle ticketing system updates and SLA adherence
Basic configuration support for VLANs and VPN users
Maintain documentation of issues, resolutions, and configurations
L2 Responsibilities
Perform advanced troubleshooting of routing, switching, and network performance issues
Configure and support VLANs, VPNs, and firewall policies (basic to intermediate level)
Work on incident resolution, root cause analysis (RCA)
Support change requests and network upgrades
Handle firewall rule changes and troubleshooting
Collaborate with L3 teams/vendors for complex issues
Technical Skills Required
Good understanding of:
Routing & Switching (L2 And L3 Basics)
LAN/WAN environments
VLAN, VPN concepts
Exposure to:
Firewalls (Cisco / Fortinet / Palo Alto / Check Point)
Familiarity with:
Network monitoring tools (e.g., SolarWinds, PRTG, Nagios, etc.)
ITIL processes Incident, Change & Problem Management
Experience working with ticketing tools (ServiceNow, Remedy, etc.
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