Network Engineer

Job Responsibilities

• The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

Skills

• Perform daily system checks to ensure critical systems and services are operational
• Knowledge and usage of SolarWinds, Cisco Catalyst SD-WAN, Meraki, ThousandEyes or similar monitoring tools.
• Schedule flexibility with the ability to work non-standard business hours.
• A keen analytical and structured approach to problem-solving.
• Willingness to learn in a fast-paced environment.
• Use our ServiceNow tool to track workflow.
• Incident Detection and Response : respond to alerts and incidents reported by monitoring systems or other sources.
• Troubleshooting and Resolution : investigate and resolve network issues, escalating complex problems to appropriate teams.
• Communication and Escalation : communicate with relevant teams and stakeholders about incidents and their resolution.
• Documentation : document all incidents, resolutions, and actions taken.
• Incident Prioritization : prioritize incidents based on severity and impact.
• Strong troubleshooting and multitasking skills
• Strong communication skills, written and verbal
• SolarWinds, cisco tools experience highly preferred
• Putty/ SecureCRT commands line experience
• Knowledge with cisco SDWAN (Meraki, vManage,1000eyes) preferred
• Knowledge with cisco routers/switches/firewalls preferred
• Knowledge of basic usage of AI tools like Cisco AI assistant/Chat GPT/Copilot etc. for incident triage (preferred)
• Proven ability to work independently
• Education/Training
• Minimum of Bachelor’s Degree in related field strongly preferred, or equivalent degree/work experience
• Experience & Requirements

Experience & Requirements