Network Customer Support Engineer

At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position.

This environment gives people a high level of autonomy and the ability to make a real impact . It also challenges every team member to grow — both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them.

That said, growth only comes from delivering in the present. What matters most is the job to be done today , not the job you want tomorrow. When we all focus on today’s outcomes with excellence, the path to greater responsibility and growth naturally follows.

We think about our culture in two dimensions:

These are the behaviors we expect every team member to bring to work — the foundation of being a consummate, high-output teammate:

Trust / Assume Best Intent — Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting.

High Output, Action Oriented — Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us.

Divine Discontent — We’re never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles.

No Ego, One Team — Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together.

Self Accountability — Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust.

These are the systems and norms that amplify speed and efficiency at the company level:

Edge Innovation — We bias toward action over approval. Experiment, decide, and move — failure is just a step toward faster learning.

No Hierarchies — We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy.

Customer Experience First — We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most.

If this role sounds like a fit, we’d love to hear from you. Apply below and join us in shaping the future of precise location.