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Key skills for this role
This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.
Through expert skills and collaboration, we configure, implement, test, troubleshoot and continually monitor our customers networks to seemlessly ensure the resilience and availability they need.
This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.
Through expert skills and collaboration, we configure, implement, test, troubleshoot and continually monitor our customers networks to seemlessly ensure the resilience and availability they need.
• Designing and configuring, testing and troubleshooting networks • Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents • Providing point of technical escalation within the team for complex issues • Providing remote support to onsite engineers during solution deployment and resolving issues
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• Competitive salary and on-target bonus plan • Flexible and smart working • Training and development opportunities • Competitive share options and pension scheme • Access to discounts on BT & EE products • 25 days annual leave (not including bank holidays) • 3 days paid volunteering a year • Weekly Hours: 37.5 • Salary: Level D • Position Type: Full-time • Contract: Permanent
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
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Full-time
Mid
Onsite
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