National Site Development and Support Coordinator, Oasis National

Applicant Guidance & Information

Job Summary

Key responsibilities

• Site relationships, engagement, and support • Build and maintain strong, responsive relationships with Oasis site leads, coordinators, members, host organizations, and regional or community partners across Canada. • Serve as the central point of contact for site-development and program-support inquiries, providing timely coaching, problem solving, resource navigation, and follow-up. • Establish regular touchpoints with sites to understand local priorities, strengths, risks, and emerging support needs. • Facilitate peer connection and knowledge exchange across the network through communities of practice, working groups, webinars, and other shared-learning forums. • Support sites to strengthen meaningful older-adult participation, shared decision-making, inclusive engagement, and locally responsive programming. • Identify concerns that may affect quality, relationships, reputation, safety, or sustainability and escalate significant issues to the Director as appropriate. New-site development and onboarding: • Respond to and assess expressions of interest from prospective sites and community partners, applying established readiness criteria and documenting recommendations. • Guide prospective sites through exploration, readiness, partnership development, implementation planning, and launch. • Support local relationship building with older adults, housing providers, community organizations, health and social-service partners, funders, and other relevant stakeholders. • Coordinate onboarding, orientation, implementation milestones, agreements, and access to required tools and resources. • Help new sites adapt the Oasis model to local context while maintaining fidelity to its core principles and standards. • Maintain a clear pipeline of prospective and developing sites and provide regular progress, risk, and forecast updates to the Director. Training, tools, and capacity building: • Assess learning and capacity-building needs across the network and contribute to an annual training and site-support plan. • Develop, coordinate, deliver, and evaluate onboarding sessions, workshops, webinars, facilitation guides, templates, toolkits, and other practical resources. • Support site leaders and coordinators in community development, member engagement, partnership building, volunteer involvement, program planning, and local problem solving. • Maintain and curate the Oasis Network Library so sites can easily access current, useful, and consistent resources. • Identify and share promising practices, emerging evidence, and relevant trends in aging, community development, naturally occurring retirement communities, and social connection. • Engage internal and external subject-matter experts when specialized learning or technical assistance is needed. Site sustainability and network growth: • Work with sites to identify practical approaches to local sustainability, including partnership development, resource planning, volunteer capacity, sponsorship, grants, and in-kind support. • Support sites to develop action plans that respond to identified risks, participation challenges, leadership transitions, or operational barriers. • Contribute to national strategies for thoughtful network growth, site retention, and consistent site experience. • Help develop and maintain standards, service expectations, affiliation agreements, and renewal processes in collaboration with the Director. • Represent Oasis National at conferences, webinars, community meetings, and other forums to build awareness and cultivate appropriate site-development opportunities. Evaluation, reporting, and continuous improvement: • Maintain accurate site, partner, relationship, and activity records in Oasis National's customer or constituent relationship management system and shared platforms. • Develop and monitor practical indicators related to site pipeline, onboarding progress, engagement, training participation, site health, retention, and sustainability. • Prepare concise quarterly reports and dashboards for the Director and, as required, the Board or advisory bodies. • Gather feedback from sites and members and use it to improve training, resources, service standards, and support approaches. • Collaborate with the Oasis research team to support appropriate information flow, knowledge mobilization, evaluation, and alignment between evidence and practice. • Contribute site intelligence, stories, and impact information to funding proposals, reports, communications, and organizational planning. Collaboration and organizational contribution • Work collaboratively with the Director, Program Administrator, communications resources, research partners, and contractors to coordinate priorities and provide a coherent experience to sites. • Support national gatherings and special initiatives, including site participation, content development, facilitation, and follow-up. • Contribute to policies, procedures, annual planning, budget development, and risk management related to the site network. • Advance an organizational culture grounded in respect, trust, learning, inclusion, accessibility, accountability, and service. • Perform other related duties that are consistent with the purpose and level of the position. Expected outcomes and deliverables: • A current site-support and engagement plan, including regular touchpoints and documented follow-up. • A well-managed prospective-site pipeline with readiness assessments, onboarding plans, milestones, risks, and recommendations. • A coordinated annual training calendar and a current, accessible library of practical site resources. • Active communities of practice and documented opportunities for peer learning and knowledge exchange. • Accurate relationship-management records and quarterly network reports covering growth, engagement, site health, support activity, and emerging needs. • Site-specific sustainability or improvement plans where additional support is required. • Evidence-informed recommendations that improve the consistency, quality, reach, and sustainability of the Oasis network. Required Qualifications: • University degree in community development, health or social sciences, gerontology, nonprofit management, public administration, adult education, or a related field. • Five or more years of progressively responsible experience in community development, network or membership support, program implementation, capacity building, or a related role, preferably in a nonprofit, community, health, housing, or aging-services environment. • Demonstrated success building trusted relationships and working collaboratively with diverse community partners, volunteers, and people with lived experience. • Experience supporting the development, launch, or improvement of community-based programs across more than one site or region. • Experience designing and facilitating engaging training, workshops, communities of practice, or other adult-learning activities. • Experience developing practical tools, processes, reports, and performance measures and using feedback or data for continuous improvement. • Strong written and verbal communication skills and comfort presenting to varied audiences. • Proficiency with Microsoft 365 and shared digital platforms; ability to learn and use customer or constituent relationship management systems. • Ability to travel within Canada and to work occasional evenings or adjusted hours to support sites across time zones. • An equivalent combination of education and relevant experience may be considered. Assets: • Knowledge of aging well, naturally occurring retirement communities, age-friendly communities, social prescribing, health promotion, or community-based services for older adults. • Experience working directly with older adults and supporting member-led or participatory approaches. • Experience with nonprofit sustainability, grant development, sponsorship, partnership agreements, or diversified local resourcing. • Experience working in a national, federated, network, membership, or bilingual environment. • Fluency in French or another language used by Oasis communities. Core competencies: • Relationship building and trust: listens well, follows through, and adapts approach while maintaining clear expectations. • Community development: enables local leadership and co-creation, • Facilitation and adult learning: translates complex information into practical, engaging, and accessible learning. • Systems thinking: recognizes patterns across sites and converts individual issues into network-level improvements. • Judgement and problem solving: assesses context, risk, and available evidence and develops workable responses. • Organization and accountability manages multiple sites, timelines, records, and commitments with consistency and attention to detail. • Communication: writes and speaks clearly, diplomatically, and persuasively with older adults, community partners, colleagues, and leaders. • Equity and inclusion: designs relationships, processes, and resources that are accessible and responsive to diverse communities. • Adaptability and initiative: works effectively in a growing organization where priorities, systems, and opportunities continue to evolve.

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