National Service Coordinator - Remote

Responsibilities include

• Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.
• Set up replacement rentals when clients are in need of alternative transportation.
• Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.
• Consult customer decision makers regarding the vehicle repair service process.
• Assisting with relaying repair approvals to repair facilities on behalf of the client
• Providing timely follow up to ensure prompt service for clients
• Maintaining regular communication efforts with third party vendors as well as Fleet drivers
• Identifying and escalating customer service opportunities related to roadside assistance
• Assist drivers with general vehicle service questions or concerns.
• Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
• Minimum Qualifications:
• Must be 18 years of age or older
• Must live in the St. Louis Metropolitan area or surrounding MO/IL counties
• Must live in the state of Missouri or Illinois
• Two (2) years experience with customer and/or vendor support
• Two (2) years of administrative support experience
• Proven success in problem / conflict resolution or negotiation
• Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Competency Based Qualifications:
• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication