National Air Logistics Aerospace Operational Care Manager
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Key skills for this role
About the Role
It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers'.
Key Skills for This Role
Responsibilities
- Manage aerospace operations and ensure high performing team through performance management and training
- Drive operational excellence by managing rates and service contracts
- Maintain high standards of customer care and ensure professional service delivery
- Lead business reviews and introduce innovative processes
- Conduct root cause analysis and implement corrective actions
- Manage proactive event and exception handling
- Build and maintain strategic client relationships
- Take full responsibility for business solution P&L
Requirements
- Manage and develop the Aerospace product nationwide
- Drive operational excellence and manage rates and service contracts
- Lead regular business reviews and continuous improvement initiatives
- Manage P&L and achieve budget targets
- Ensure compliance with QSHE standards
Full Job Posting
Role Overview
- Senior operational role managing and developing the Aerospace product nationwide
- Drives technical solutions, operational quality, and strategic objectives for customer acquisition and retention
- Supports brand growth in Aerospace market and achieves service delivery targets
How You Create Impact
- Manage aerospace operations with effective performance management and training
- Drive operational excellence by managing rates and service contracts
- Maintain high customer care standards and ensure professional service
- Lead business reviews and drive continuous improvement
- Conduct root cause analysis and implement corrective actions
- Manage proactive event and exception handling
- Communicate effectively with business units and leadership
- Build strategic client relationships and identify business opportunities
- Take full responsibility for business solution P&L
- Ensure adequate resource allocation and prepare reports
- Support pricing and tenders, represent business in key events
- Ensure full compliance with QSHE standards
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