National Account Manager

Partner with the Implementation Manager to establish plans, timelines, milestones, responsibilities, deliverables, launch-readiness reviews, and coordination between internal and partner teams.

Ensure contractual, technology/integration, marketing, product, billing, enrollment, reporting, training, and operational requirements are understood and delivered; identify risks, establish mitigation plans, and maintain accountability for deadlines.

Oversee complex national or phased launches; monitor post-launch results, resolve issues, provide executive updates, and transition accounts into ongoing management and growth.

Lead account teams that may include Marketing, Customer Service, Sales Operations, Sales, Finance, Product, Analytics/BI, Training, Implementation, Claims/Service Operations, Life Cycle Management, and Executive Leadership.

Set priorities, communicate strategy, define responsibilities and deliverables, conduct meetings, maintain action plans, monitor deadlines, remove barriers, escalate issues, align senior leaders, and ensure teams understand the account’s objectives and business importance.

Work with Partner Marketing and the partner to develop and approve annual marketing plans, calendars, audiences, customer segments, channels, campaigns, launch timelines, and scalable national distribution strategies.

Oversee campaign execution; partner with Marketing and BI to analyze results; identify product, promotion, pricing, and other tests; recommend improvements; correct underperformance; expand successful initiatives; and bring proactive, data-supported ideas to partners.

Establish relationship cadences and build sustainable relationships across functions and levels, including senior and C-suite executives; monitor organizational changes, new influencers, satisfaction, and relationship risks.

Address concerns promptly, strengthen relationship depth beyond the primary contact, serve as a trusted business advisor, and lead account strategy for complex renewals, expansions, amendments, and long-term negotiations with Legal and executive leadership.

Determine the appropriate internal and partner review cadence and lead strategic, forward-looking business reviews covering revenue, enrollments, budget, year-over-year trends, forecasts, marketing, engagement, products, customer experience, service delivery, projects, improvement areas, strategic priorities, partner feedback, enterprise growth, investments, risks, and opportunities.

Coordinate internal participation and document, assign, and ensure completion of resulting decisions, actions, and commitments.

Analyze revenue, enrollments, marketing, conversion, products, channels, markets, and business units; monitor budget and forecast performance; identify trends, risks, and growth opportunities; and develop accurate forecasts and recovery plans.

Translate data into actionable recommendations, business cases, portfolio views, and scenario analyses for internal and external executives.

Independently use Excel, PowerPoint, Word, Outlook, and Teams to develop financial analyses, forecasts, presentations, executive communications, business reviews, and account plans.

Appropriately use approved AI tools for analysis, trend identification, research, meeting preparation and summaries, action tracking, account and marketing planning, business reviews, executive communications, presentations, forecasting, scenario planning, opportunity identification, and administrative productivity, in compliance with privacy, security, confidentiality, and data-governance requirements.

Perform all other duties as assigned.

Enterprise thinking | Executive presence | Commercial and financial acumen | Relationship leadership | Data-driven decision-making | Negotiation | Accountability | Change leadership

Financial performance: Meet or exceed annual budgeted revenue and enrollments; deliver sustainable year-over-year growth; maintain forecast accuracy within company tolerances; identify joint partner KPIs aligned with the Miller Heiman buy-sell hierarchy.

Partnership growth and retention: Deliver measurable incremental revenue, product/program penetration, distribution, channel or segment expansion; retain accounts and proactively support contract renewals.

Marketing performance: Develop and execute annual account marketing plans; improve campaign response, conversion, enrollment, and revenue; document optimization of underperforming initiatives and expansion of successful campaigns.

Strategic account management: Maintain current Miller Heiman plans, multi-level relationships, documented opportunities, action plans, early risk escalation, and mitigation strategies for all assigned accounts.

Execution: Deliver implementations to agreed timelines and launch objectives; establish effective cross-functional teams; complete partner and internal commitments on time; conduct business reviews at the established cadence with documented recommendations, decisions, and follow-up actions.