indeed
My Technical Agent Analyst - ITS
TK Elevator
England, GBR
Full-time
Onsite
Discovered 1 weeks ago
elevator engineeringescalator engineeringfault findingtechnical problem diagnosistechnical supportAI output evaluation
Free
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Role Overview
The role supports TK Elevator’s International Technical Services network in Manchester.
My Technical Agent is an AI-enabled technical support capability for elevator and escalator engineers.
The role uses engineering expertise to evaluate and improve digital technical support.
Key Skills for This Role
elevator engineeringescalator engineeringfault findingtechnical problem diagnosistechnical supportAI output evaluation
Full Job Posting
Role overview
The role supports TK Elevator’s International Technical Services network in Manchester.
My Technical Agent is an AI-enabled technical support capability for elevator and escalator engineers.
The role uses engineering expertise to evaluate and improve digital technical support.
Key responsibilities
- Monitor My Technical Agent performance and technical response quality.
- Review AI-generated information for accuracy, relevance, clarity and practical usefulness.
- Challenge outputs that are technically incorrect or could misdirect engineers.
- Analyse feedback, enquiries and support data to identify issues and knowledge gaps.
- Improve the quality and structure of technical information.
- Translate engineering knowledge into clear digital support content.
- Develop reporting and visualisation tools.
- Work with international technical and field organisations.
- Support AI-enabled technical-support use cases.
- Contribute to digitalisation, analytics and innovation projects.
- Help establish quality and governance principles.
Candidate profile
- NVQ Level 3 or 4 in Elevators and/or Escalators, or equivalent relevant qualification or experience.
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