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Museum Manager
National Inventors Hall of Fame
Alexandria, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Leads and mentors on-site staff in the use of proven techniques to properly service guests, run the museum and exhibits, promote sales, and effectively address any issues.
- Provide leadership, communication, coaching, and development to the Museum Associate team, including setting performance standards and monitoring performance.
- Interview and train high quality Museum Associates, as needed.
- Coordinates with staff at headquarters to achieve museum responsibilities.
- Coordinates with USPTO regarding special events, VIP visitors, and other matters.
- Demonstrates superior guest services and professionalism to ensure a positive museum experience for visitors.
- Provides on-site interface for USPTO.
- Maintains a thorough understanding of all levels of the daily museum and retail operating procedures, ensuring that exhibits and other systems are in good working order and maintaining Standard Operating Procedures (SOP) and process documentation.
- Responsible for daily accounting, receiving merchandise, operating reports, and tracking of all purchases and sales. Maintains appropriate visual merchandising and product display, promotional planning and implementation, and inventory control for increased store profitability to meet museum store sales goals.
- Identifies opportunities to promote the NIHF and museum as a destination for area schools, visitor bureaus, and hotels.
- Develops a well-versed and current knowledge of the offerings of the NIHF, museum, and store, demonstrating a high level of professional courtesy in all interactions with visitors and co-workers.
- Schedules, leads, and/or manages group tours.
- Work closely with Ohio staff to plan and execute museum installations, providing hands-on support throughout the year.
- Coordinates on-site museum events and meetings for NIHF or other partners.
- Participate in physical lifting, climbing (ladders), and other hands-on museum maintenance.
- Conduct minor hands-on exhibit repair and maintenance under guidance of Ohio-based facilities and IT staff.
- In coordination with Ohio office, manage and track all artifact loans and purchases.
- Ensure appropriate on-site care and handling of all artifacts on display at NIHF Museum.
- Support needs related to NIHF Inductee content, such as the organization, documentation, and transcription of Inductee interviews; as well as provide writing support for NIHF Musuem exhibits.
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