Multi-Property Assistant EBC Manager

Position Summary

Guest and Sales Responsibilities

• Resolve guest requests and problems by coordinating with Sales, Data Administration, Accounting, or other departments.
• Use upselling and other sales techniques to maximize revenue while maintaining guest loyalty.
• Provide approved complimentary rewards or gifts and promote the brand image internally and externally.
• Process Marriott Rewards redemption requests and enter rewards information into the appropriate software.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer, record, and process guest calls, questions, requests, and concerns.

Management and Administrative Responsibilities

• Perform filing, emailing, typing, faxing, and other general office duties for Sales & Marketing.
• Assist management with training and motivating employees and serve as a role model.
• Monitor performance to ensure adherence to quality expectations and standards.
• Follow company policies, maintain professional appearance and confidentiality, and protect company assets.
• Welcome guests, anticipate service needs, communicate professionally, and maintain positive working relationships.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• At least four years of related work experience.
• Three years of supervisory experience.
• No license or certification is specified.