MS Dynamics CRM Solution Architect (Manager)

Role Overview

Technology Architecture Design

• Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.
• Define solutions that address complex business challenges and apply across multiple teams.

Solution Development

• Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.
• Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.

Stakeholder Collaboration

• Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.
• Engage with multiple teams to drive collaboration and contribute to key decisions.

Documentation And Knowledge Sharing

• Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.
• Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.

Leadership And Team Management

• Manage and collaborate with teams to ensure effective performance and delivery of solutions.
• Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.

Experience

• 8 12+ years of experience in the
• Microsoft ecosystem
• , with 5+ years specializing in

Dynamics 365 Customer Engagement (Ce)

Dataverse

Power Platform

• .
• Proven track record of leading
• multi-sprint deliveries
• as a

Technical Lead

Sales

Customer Service

Field Service

Technical Expertise

• Advanced proficiency in

Javascript And Typescript

• (form scripting, command bar customization), and
• PCF controls
• for creating tailored CRM solutions.
• Strong expertise in
• Dataverse schema design
• , including security roles, teams, auditing, and data governance.
• Hands-on experience with
• CI/CD pipelines
• using

Azure Devops

• , including solution layering, branching strategies, and automated deployments for CRM projects.
• Deep knowledge of
• integration and data migration
• strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems.

Communication Skills

• Exceptional written and verbal communication skills, with the ability to lead
• technical workshops
• , collaborate with stakeholders, and effectively defend architecture decisions.
• Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in.

Preferred Qualifications

• Experience with advanced Dynamics 365 modules, including

Omnichannel For Customer Service

Field Service Resource Scheduling (Fsr)

Marketing

• .
• Exposure to

Copilot Studio

Ai Builder

Certifications (Preferred)

• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Demonstrating expertise in Power Platform development.
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Validating advanced solution architecture skills.
• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)
• Highlighting functional knowledge of Dynamics 365 modules.

• Azure Developer And Architect (AZ-204 And AZ-305)

• Dynamics 365 CE

• Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions.
• Azure DevOps:
• Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows.
• Azure Services:
• Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions.
• Development Tools:
• Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development.

• Monitoring & Testing