MS Dynamics CRM Solution Architect (Manager)
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Key skills for this role
About the Role
Accenture Middle East seeks an experienced MS Dynamics CRM Solution Architect to design and deliver innovative CRM solutions. The role requires 8-12+ years in the Microsoft ecosystem with deep expertise in Dynamics 365 CE, Dataverse, and Power Platform.
Key Skills for This Role
Responsibilities
- Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.
- Define solutions that address complex business challenges and apply across multiple teams.
- Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.
- Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.
- Facilitate workshops and discussions to gather requirements and feedback from stakeholders.
- Engage with multiple teams to drive collaboration and contribute to key decisions.
- Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.
- Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.
- Manage and collaborate with teams to ensure effective performance and delivery of solutions.
- Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.
Requirements
- 8–12+ years of experience in the Microsoft ecosystem
- 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform
- Proven track record of leading multi sprint deliveries as a Technical Lead across Sales, Customer Service, and Field Service modules
- Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls
- Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance
- Hands on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects
- Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization
- Exceptional written and verbal communication skills, ability to lead technical workshops and collaborate with stakeholders
- Preferred: Experience with Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing
- Preferred: Microsoft Certified: Power Platform Developer Associate (PL 400), Power Platform Solution Architect Expert (PL 600), Dynamics 365 Customer Service/Sales Functional Consultant (MB 230/MB 210), Azure Developer/Architect (AZ 204/AZ 305)
Full Job Posting
Role Overview
- As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives.
- You will be responsible for defining scalable, high performance solutions while serving as a subject matter expert in CRM technology architecture.
- This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design.
Key Responsibilities
- Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.
- Define solutions that address complex business challenges and apply across multiple teams.
- Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.
- Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.
- Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.
- Engage with multiple teams to drive collaboration and contribute to key decisions.
- Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.
- Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.
- Manage and collaborate with teams to ensure effective performance and delivery of solutions.
- Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.
Experience
- 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.
- Proven track record of leading multi sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules.
Technical Expertise
- Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls.
- Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance.
- Hands on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments.
- Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization.
Preferred Qualifications
- Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing.
- Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios.
Certifications (Preferred)
- Microsoft Certified: Power Platform Developer Associate (PL 400)
- Microsoft Certified: Power Platform Solution Architect Expert (PL 600)
- Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB 230/MB 210)
- Azure Developer/Architect (AZ 204/AZ 305)
Tools & Technologies
- Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model Driven/Canvas), Power Automate, and Copilot Studio.
- Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans.
- Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid.
- Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager.
- Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI.
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