ML4 Orders Operator

Role Overview

Core Activity

• Manage demand solutions with customers, maintenance, Part 145 organisations, order book managers, procurement, suppliers, and other stakeholders.
• Lead development and delivery of demand management resources, processes, and IT infrastructure.
• Supervise and support a motivated, trained, capable team that produces work meeting business, customer, and contract requirements.
• Coordinate demands with platform maintenance and upgrade operations and the supply chain.
• Manage calibrated-item returns while protecting testing and tooling capability.
• Develop demand validation and priority management processes that source correct items through compliant channels.
• Use performance data and current issues to develop cost-effective alternative solutions.
• Develop performance reporting and metrics, capture trends, and support risk and opportunity planning.
• Assess escalated issues, generate solutions, monitor outcomes, or sponsor escalation to management.
• Mentor QEAF staff joining the MOB Organisation from the QTI.