greenhouse

Mission Operator - Field Service Representative

Scout AI

Napi Headquarters, USA

Mid · 3+ years experience

Discovered 1 weeks ago

Free

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Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs
Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs
Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance
Support system installation, configuration, integration, and fielding at customer locations
Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet
Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis
Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented
Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity
Train and advise operators on system use, basic maintenance, and troubleshooting procedures
Assist in developing maintenance procedures, troubleshooting guides, and field support processes

Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience
3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems
Strong troubleshooting skills across mechanical, electrical, and software systems
Experience diagnosing issues in the field and independently driving resolution under time pressure
Ability to interface directly with customers and represent the company in operational environments
Experience documenting maintenance actions, system issues, and service activities in a structured manner
Comfortable working in field environments with frequent travel and extended deployments (50-75%)
Strong communication skills and ability to translate technical issues into clear, actionable insights

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