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Mission Operator - Field Service Representative
Scout AI
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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Responsibilities
- Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs
- Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs
- Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance
- Support system installation, configuration, integration, and fielding at customer locations
- Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet
- Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis
- Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented
- Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity
- Train and advise operators on system use, basic maintenance, and troubleshooting procedures
- Assist in developing maintenance procedures, troubleshooting guides, and field support processes
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience
- 3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems
- Strong troubleshooting skills across mechanical, electrical, and software systems
- Experience diagnosing issues in the field and independently driving resolution under time pressure
- Ability to interface directly with customers and represent the company in operational environments
- Experience documenting maintenance actions, system issues, and service activities in a structured manner
- Comfortable working in field environments with frequent travel and extended deployments (50-75%)
- Strong communication skills and ability to translate technical issues into clear, actionable insights
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