Microsoft Dynamics CRM Consultant/ Administrator Onsite 6 months Contract

Overview

**4. Training & User Enablement**

• CRM Administration & Operations

• Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments
• Manage users, security roles, teams, privileges, and access controls
• Monitor system performance, execute tuning, and validate backups
• Support CRM upgrades, rollups, patches, and hotfix deployment
• Ensure compliance with IT governance, security policies, and audit requirements
• Manage incident, problem, and change requests (ITIL-based processes)
• Gather, analyze, and document business requirements
• Translate requirements into CRM configurations:
• + Entities, relationships, forms, views
• + Dashboards, charts, workflows, and business rules
• Support UAT and ensure business alignment
• Recommend best practices and system improvements
• Work with infrastructure teams on:

+ Windows Server, IIS, SQL Server

• + Active Directory and authentication
• + Networking, firewalls, load balancers, certificates
• Support integrations using APIs, SSIS, or middleware
• Assist in DR planning and high availability setups
• Deliver end-user and administrator training sessions
• Create documentation: SOPs, user guides, FAQs
• Provide ongoing functional support to business users
• Act as primary liaison between business, IT, and vendors
• Support issue resolution and root cause analysis
• Ensure SLA adherence and delivery coordination

Requirements

• 5+ years of experience in Microsoft Dynamics CRM On-Premises
• Strong experience in CRM administration and functional configuration
• Deep understanding of CRM security model and role-based access control
• Good knowledge of:

+ Windows Server & SQL Server

• + Active Directory
• + Networking fundamentals
• Experience in CRM upgrades and performance optimization
• Experience in reporting (SSRS, FetchXML preferred)
• Strong troubleshooting, analytical, and communication skills
• Experience in client-facing or multi-stakeholder environments
• Microsoft Dynamics / Power Platform certifications (preferred)