Microsoft Dynamics CRM Administrator

Role Overview

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least six years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises.
• Strong knowledge of CRM architecture, deployment, administration, security, and troubleshooting.
• Hands-on development experience with C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS.
• Experience with CRM customizations, plugins, workflows, integrations, and solution deployment.
• Strong analytical, communication, documentation, and problem-solving skills.

Preferred Qualifications

• Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises.
• Knowledge of Windows Server, Active Directory, ADFS, claims-based authentication, and single sign-on.
• Experience integrating Dynamics CRM with ERP, banking, or other enterprise applications.
• Familiarity with Microsoft Power Platform and Azure integration services.
• Relevant Microsoft Dynamics or Power Platform certifications are preferred.
• Experience supporting business-critical, highly available enterprise environments.

Key Technical Skills

• Microsoft Dynamics CRM On-Premises administration.
• Dynamics CRM development and customization.
• C# and .NET Framework development.
• JavaScript and client-side scripting.
• SQL Server and SSRS.
• IIS and Windows Server administration.
• Web services and API integration.
• Security and access management.
• Performance tuning and troubleshooting.
• Backup, disaster recovery, and high availability.
• Change, release, and solution management.

Joining Time Frame

• The expected joining time frame is two weeks, with a maximum of one month.

Responsibilities

• Administer Microsoft Dynamics CRM On-Premises and Dynamics 365 Customer Engagement environments.
• Configure, customize, develop, and deploy CRM solutions, plugins, workflows, and integrations.
• Manage CRM architecture, deployments, security, access, and system administration.
• Develop and maintain solutions using C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS.
• Perform troubleshooting, performance tuning, backup, disaster recovery, and high-availability support.
• Administer IIS and Windows Server environments supporting CRM services.
• Manage change, release, and solution deployment processes.
• Support security and access management for CRM users and systems.
• Provide timely technical support for business-critical enterprise environments.