Microsoft Dynamics 365 Business Analyst
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Key skills for this role
About the Role
LanceSoft is seeking an experienced Microsoft Dynamics 365 Business Analyst with 8-10+ years of experience. The role involves gathering requirements, designing solutions, and supporting Agile delivery for Dynamics 365 implementations across Sales, Customer Service, Finance, Operations, and Marketing modules.
Key Skills for This Role
Responsibilities
- Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements
- Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
- Translate business needs into clear, actionable functional and technical requirements
- Analyze current business processes and recommend improvements using Dynamics 365 capabilities
- Support the configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions
- Provide expertise across Dynamics 365 modules including Sales, Customer Service, Finance, Operations, Marketing
- Work with development and architecture teams to design scalable and effective business solutions
- Create, maintain, and manage user stories with clearly defined acceptance criteria
- Participate actively in Agile ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives
- Support SAFe Agile activities including PI Planning and cross team coordination
- Assist Product Owners with backlog refinement, prioritization, and planning activities
- Ensure data accuracy, validation, quality, and integrity across integrated systems
Requirements
- 8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365
- Strong knowledge of Microsoft Dynamics 365 modules: Sales, Customer Service, Finance, Operations, Marketing
- Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions
- Strong expertise in requirements gathering, business process analysis, and solution design
- Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories
- Solid understanding of Agile and SAFe methodologies
- Experience working with cross functional business and technical teams
- Strong analytical, problem solving, and decision making skills
- Excellent verbal, written, presentation, and facilitation skills
Full Job Posting
Position Overview
- We are seeking an experienced Microsoft Dynamics 365 Business Analyst with 8–10+ years of experience in business analysis, requirements management, and Dynamics 365 solution delivery.
Key Responsibilities Requirements Gathering & Documentation
- Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements.
- Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
- Translate business needs into clear, actionable functional and technical requirements.
- Ensure end to end traceability of requirements from initiation through deployment.
- Analyze current business processes and recommend improvements using Dynamics 365 capabilities.
Key Responsibilities Dynamics 365 Analysis & Solution Design
- Support the configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions.
- Provide expertise across Dynamics 365 modules including Sales, Customer Service, Finance, Operations, Marketing.
- Work with development and architecture teams to design scalable and effective business solutions.
- Validate solution design aligns with business objectives and operational requirements.
Key Responsibilities Agile Delivery & Collaboration
- Create, maintain, and manage user stories with clearly defined acceptance criteria.
- Participate actively in Agile ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives.
- Support SAFe Agile activities including PI Planning and cross team coordination.
- Assist Product Owners with backlog refinement, prioritization, and planning activities.
Key Responsibilities Data Analysis & Integration
- Ensure data accuracy, validation, quality, and integrity across integrated systems.
- Collaborate on enterprise integrations by identifying data mapping and transformation requirements.
- Support reporting, analytics, and business insights through Power BI dashboards and data models.
- Perform data analysis to support business decision making and solution validation.
Key Responsibilities Stakeholder Management
- Serve as a liaison between business users and technical teams.
- Facilitate workshops, requirement gathering sessions, system demonstrations, and review meetings.
- Communicate project status, risks, dependencies, and recommendations to stakeholders.
- Manage stakeholder expectations and drive consensus on business solutions.
Key Responsibilities User Adoption, Training & Change Management
- Conduct end user training and knowledge transfer sessions.
- Develop user guides, process documentation, and training materials.
- Support change management initiatives during system implementation and rollout.
- Assist with release communications and user adoption strategies.
Key Responsibilities Agile Coaching & Team Enablement
- Promote Agile and SAFe best practices across teams.
- Coach teams toward improved collaboration and self organization.
- Support backlog health and ensure alignment with business goals.
- Identify and remove impediments impacting project delivery.
Key Responsibilities Support & Operations
- Provide enterprise application support for Dynamics 365 environments.
- Troubleshoot system issues and collaborate with technical teams for resolution.
- Assess risks and make informed recommendations to ensure project success.
- Support ongoing system enhancements and continuous improvement initiatives.
Required Qualifications
- 8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365.
- Strong knowledge of Microsoft Dynamics 365 modules: Sales, Customer Service, Finance, Operations, Marketing.
- Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions.
- Strong expertise in requirements gathering, business process analysis, and solution design.
- Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories.
- Solid understanding of Agile and SAFe methodologies.
- Experience working with cross functional business and technical teams.
- Strong analytical, problem solving, and decision making skills.
- Excellent verbal, written, presentation, and facilitation skills.
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