successfactors
Mgr, Tech Support
Standard Chartered Bank
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 3 weeks ago
ACBSITILShellSQLOraclePL/SQL
Free
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ACBSITILShellSQLOraclePL/SQL
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Key Responsibilities
- Strategy • Should understand the site-specific functionalities of ACBS and provide functional support to end users. • Responsible for functional incident tickets / queries are resolved within stipulated timeline. • Track incidents and provide regular updates to users on request status and progress. • Provide functional guidance and on-call support for any batch failure / incident. • Monitor the application, perform health checks and ensure application and its components are healthy. • Proactively identify issues and risks in the system and suggest/drive fixes. • Prioritize problem tickets that needs to be worked by the developer in fixing the issue. • Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT. • Support weekend change implementation, DR/BCP test and other related changes as required. • Work with internal teams across verticals, manage and drive discussions with stake holders. • Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents. • Ensure PSS process compliance –Incident/Change/Problem Management. • Open to work in shifts.
- Business • Exposure/Experience in ‘Financial Markets’ or ‘Lending” domain will have more weightage • Back-office support knowledge – reconciliations, confirmations, payments.
- Processes • Should be fully aware of ITIL concepts and should have done an ITIL certification.
Skills and Experience
- Lending and ACBS Production knowledge • Good in payments, funding disbursement and other lending process • Good knowledge on the Lending domain and latest market changes • Batch management • Operational knowledge
Qualifications
- Bachelor’s degree in computer science or equivalent • ITIL foundation certified or advanced will have an added weightage. • Knowledge and experience in Shell scripting • Knowledge on SQL query, Oracle, PL/SQL • Knowledge on Windows infrastructure • Strong MS Office skills – Excel, PowerPoint, Word etc.
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