Mgr-InRoom Dining
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Ritz-Carlton is seeking an In-Room Dining Manager to oversee daily room service operations at their Riyadh property. This entry-level management role involves directing and training staff, ensuring guest satisfaction, and managing budgets.
Key Skills for This Role
Responsibilities
- Supervise and manage employees, overseeing all day to day room service operations
- Ensure compliance with Room Service policies, standards, and procedures
- Lead and motivate the room service team, providing guidance and performance feedback
- Manage department controllable expenses to achieve budgeted goals
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Train staff on cash handling and credit policies
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for daily operations in Room Service
- Directs, trains, and assists employees to follow standards in delivering food and beverage to guestrooms and hospitality suites
- Assists in ensuring guest and employee satisfaction while maintaining the operating budget
- Strengthens the food and beverage/culinary team by assisting in other outlets when needed
Candidate Profile Education and Experience
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Managing Day to Day Room Service Operations
- Supervises and manages employees; manages all day to day operations
- Ensures property policies are administered fairly and consistently
- Communicates areas in need of attention to staff and follows up
- Supervises daily shift operations and ensures compliance with Room Service policies, standards and procedures
- Supervises staffing levels to meet guest service, operational needs and financial objectives
Leading Room Service Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Ensures and maintains the productivity level of employees
- Provides leadership, vision and direction to prioritize departmental goals
- Celebrates successes and publicly recognizes contributions of team members
- Communicates performance expectations in accordance with job descriptions
- Establishes and maintains open, collaborative relationships with employees
- Observes service behaviors of employees and provides feedback
Room Service Financial and Budgeting Goals
- Comprehends budgets, operating statements and payroll progress reports to assist in financial management
- Participates in management of department's controllable expenses to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs
- Manages day to day operations to ensure quality and standards meet customer expectations
- Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement
- Empowers employees to provide excellent customer service
- Interacts with guests to obtain feedback on product quality and service levels
- Sets a positive example for guest relations
- Handles guest problems and complaints
- Participates in employee performance appraisal process
Conducting Human Resource Activities
- Identifies developmental needs of others and provides coaching, mentoring, or training
- Supports departmental orientation program for new hires
- Trains staff and monitors adherence to cash handling and credit policies
- Solicits employee feedback and reviews satisfaction results to address problems or concerns
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in writing, email, or in person
- Analyzes information and evaluates results to choose the best solution and solve problems
- Recognizes good quality products and presentations
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Ritz-Carlton Hotel Company, L.L.C.
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is seeking a Human Resources Supervisor to manage employee relations, recruitment, and HR compliance in Doha. The role requires at least 1 year of related work experience and 1 year of supervisory experi
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is hiring a Human Resources Supervisor in Doha, Qatar. The role involves assisting with employee relations, recruitment compliance, record maintenance, and supporting management. Requires at least 1 year
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton seeks a Human Resources Supervisor to assist in managing employee relations, recruitment, and compliance. The role involves supporting management, maintaining employee records, and ensuring adherence to
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha, Qatar seeks a Human Resources Supervisor to assist in monitoring employee relations, recruitment compliance, and HR program administration. Requires high school diploma, 1 year related work expe
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha, Qatar seeks a Human Resources Supervisor to assist in monitoring employee relations, recruitment compliance, and HR program administration. Requires high school diploma, 1 year related work expe
Sales Coordinator - The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
The Ritz-Carlton Abu Dhabi seeks a Sales Coordinator to support Sales & Marketing with general office duties, prepare sales documents, and promote brand image. The role involves entering data, answering guest questions,
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is seeking a Human Resources Supervisor to assist in monitoring employee relations, supporting management with HR issues, and ensuring compliance with laws and policies. The role involves recruitment, em
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha seeks a Human Resources Supervisor to assist in monitoring employee relations, support hiring and recruitment processes, and maintain employee records. Requires 1 year of related work experience
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Sales Coordinator - The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT