Mgr-InRoom Dining
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Key skills for this role
About the Role
The Ritz-Carlton is seeking an In-Room Dining Manager to oversee daily room service operations at the Riyadh property. This entry-level management role involves supervising staff, ensuring guest satisfaction, and managing financial goals.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in daily room service operations
- Ensure compliance with all Room Service policies, standards and procedures
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Participate in management of department's controllable expenses to achieve budgeted goals
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Identify developmental needs of others and coach, mentor, or help improve their knowledge or skills
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for daily operations in Room Service.
- Directs, trains and assists employees to follow standards in delivery of food and beverage to guestrooms and hospitality suites.
- Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Education And Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities
- Supervises and manages employees. Manages all day to day operations.
- Ensures property policies are administered fairly and consistently.
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in financial management.
- Participates in management of department's controllable expenses to achieve or exceed budgeted goals.
- Provides services that are above and beyond for customer satisfaction and retention.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Identifies developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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