Mgr-InRoom Dining
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Key skills for this role
About the Role
The Ritz-Carlton Riyadh is hiring an In-Room Dining Manager to oversee daily room service operations. This entry-level management role involves supervising staff, ensuring guest satisfaction, and managing budgets.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in daily room service operations
- Ensure compliance with Room Service policies, standards and procedures
- Manage staffing levels to meet guest service, operational needs and financial objectives
- Lead and motivate the room service team, providing guidance and direction
- Assist in managing department's controllable expenses to achieve budgeted goals
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Train staff and monitor adherence to cash handling and credit policies
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for daily operations in Room Service. Directs, trains and assists employees to follow standards in delivery of food and beverage to guestrooms and hospitality suites. Assists in ensuring guest and employee satisfaction while maintaining operating budget.
Candidate Profile
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Core Work Activities
- Supervises and manages employees. Manages all day to day operations.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up.
- Supervises daily shift operations and ensures compliance with Room Service policies.
- Supervises staffing levels to meet guest service, operational needs and financial objectives.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides guidance and direction to subordinates, including setting performance standards.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Ensures and maintains productivity level of employees.
- Comprehends budgets, operating statements and payroll progress reports.
- Participates in management of department's controllable expenses.
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