Metro Transit Program Manager

Start Date: As soon as possible

Location: Twin Cities Metro Area (primarily community- and field-based, with required attendance at Metro Transit partner meetings and staff gatherings).

Hiring Salary Range: $100,000 - $110,000, starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: Full-time, 40+ hours per week; flexibility required for evening or weekend coverage as needed. This role must deliver on-call support to ensure continuous service coverage during operating hours

Job Type: Exempt, Employee of Canopy Roots (not subcontractor)

Oversee daily operations of the Transit Rider Social Services Mobile Crisis Response Program, ensuring daily coverage as staffing scales.

Directly supervise Response Team and Support Team Advocates, providing coaching, performance evaluation, and support

Support responders in identifying, escalating, and managing complex cases, including referrals for Rule 25 assessments, diagnostic evaluations, and county crisis team involvement

Ensure crisis response services are clinically sound, trauma-informed, culturally responsive, and in compliance with program standards and Metro Transit RFP Scope of Work

Facilitate weekly team meetings focused on consultation, peer learning, and skill development

Conduct in-field shadowing and case consultation to support staff development and service quality

Partner with Canopy's People Operations on recruitment, hiring, onboarding, and ongoing staff development.Manage scheduling, deployment, and operational logistics to ensure staff coverage across priority transit lines and facilities

Work with Business Operations to address operational requirements that support program delivery

Participate in critical incident debriefings and clinical reviews to maintain staff wellness and program fidelity.

Serve as the primary liaison with the Metropolitan Council, attending meetings, responding to emerging priorities, and ensuring contract deliverables are met

Monitor budget compliance, reporting, and contract metrics in collaboration with Canopy Roots' Finance Manager and Contract Operations Manager

Develop, analyze, and report performance data to drive continuous improvement

Maintain strong relationships with transit officials, community partners, and county service systems in partnership with the Marketing & Outreach team

Establish and maintain program policies and procedures to ensure safety, effectiveness, and alignment with Metro Transit and Canopy Roots standards

Ensure robust documentation and data collection, supporting accurate reporting to the Council and effective outcome tracking

Work closely with the Contract Operations Manager to maintain program compliance and support timely reporting to the Metropolitan Council

Collaborate with responder and support staff to identify programmatic challenges, implement solutions, and enhance service delivery

Facilitate weekly clinical supervision meetings and case debriefs to support reflective practice and maintain fidelity to trauma-informed, culturally responsive care

Participate in continuous quality improvement, identifying service gaps and recommending enhancements to improve impact

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply, regardless of whether they meet each requirement to the fullest extent.

● Active clinical licensure in Minnesota (LPCC, LICSW, LMFT, or equivalent).

Minimum of 3+ years of successful supervision/leadership experience in behavioral health, social services, or related programs.

Demonstrated experience working with individuals experiencing homelessness, behavioral health crises, or substance use disorders.

Strong understanding of community resources, referral systems, and levels of care across the Twin Cities metro.

Excellent written and verbal communication skills, with proven ability to collaborate with diverse stakeholders (government, law enforcement, nonprofits).

Experience managing budgets, contracts, or performance-based programs.

Canopy Roots is an innovative mental health organization offering culturally affirming, unarmed response services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies, crisis intervention support, and connection to appropriate resources. Crisis Responders are members of the communities they serve, reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most. Canopy Roots is based in Minneapolis, MN.

Our People Operations is committed to a person-first centered approach to our hiring process. Candidates can view currently open positions and apply online via canopyrootsmn.com/about/careers. For all positions, our hiring process includes a virtual screening interview and in-person panel interviews, reference checks and background checks for final candidates. All responder candidates must be fingerprinted and reviewed by the California Dept. of Justice.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People Operations team at careers@canopyroots.com. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.