Metro Transit PART-TIME Mobile Response Team

Start Date: As soon as possible

Location: Twin Cities Metro Area (primarily community- and field-based in Saint Paul on Metro Transit buses, light rail, and facilities)

Hiring Salary Range: $26.85 - $31.65 per hour. Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: Part-time, 16 hours per week; Saturday and Sunday, 6 PM- 2 AM

Job Type: Non-Exempt, Employee of Canopy Roots (not subcontractor)

Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities, using trauma-informed de-escalation techniques

Respond to dispatched calls from Metro Transit's Transit Control Center, ensuring timely engagement and effective service delivery

Engage riders with compassion, assess needs, and distribute basic supplies (e.g., water, snacks, hygiene kits) as an entry point to deeper conversation and trust-building

Conduct needs assessments and make warm referrals to Canopy Roots' Support Team Advocates or external partners for housing, shelter, behavioral health, or substance use services

When necessary, accompany riders to shelters, clinics, or intake appointments to reduce barriers to access

Document all outreach interactions, referrals, and interventions in accordance with Canopy and Council reporting standards, and organizational policy

Participate in weekly clinical supervision meetings, case debriefs, and ongoing training sessions to build skills and ensure fidelity to program protocols

Collaborate with supervisors, clinicians, and support staff to continuously improve service delivery and outcomes

Educate riders and community stakeholders about available resources and the role of Canopy Roots in supporting safe and supportive transit environments

Canopy Roots is an innovative mental health organization offering culturally affirming, unarmed response services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies, crisis intervention support, and connection to appropriate resources. Responders are members of the communities they serve, reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most. Canopy Roots is based in Minneapolis, MN.

Our People Operations team is committed to a person-first-centered approach to our hiring process. Candidates can view currently open positions and apply online via https://canopyrootsmn.applicantpro.com/jobs/ . For all positions, our hiring process includes a virtual screening interview, an in-person panel interview, and reference checks and background checks for final candidates. Offers are contingent on a BCA and FBI background check that includes fingerprinting and 4-panel drug screening.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People Operations team at careers@canopyroots.com. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.