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Member Services Supervisor
Crunch Fitness Canada
Hamilton, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 20-20 hourly / hour
Discovered 1 weeks ago
Free
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- Opportunity for advancement
- Training & development
- Bonus based on performance
- Drive weekend lead generation, appointments, and membership sales
- Consistently achieve and exceed personal sales targets
- Support and challenge Member Services Representatives to meet daily and weekly goals
- Assist with closing sales and overcoming objections during peak periods
- Ensure timely follow-up on all leads and trial passes
- Track and report key weekend performance metrics to the General Manager
- Foster a welcoming, energetic, and inclusive environment for all members and guests
- Lead from the front through strong personal performance and professionalism
- Provide real-time coaching to elevate sales execution and member experience
- Support onboarding and development of new team members
- Maintain smooth club operations and uphold high standards of cleanliness and presentation
- Serve as the primary escalation lead when the General Manager is not onsite
- Address and resolve member concerns in alignment with company policies
- Reinforce adherence to all company policies, procedures, and operational standards
- New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership
- 1–2 years of customer service or sales experience with proven results
- Confident working in a performance-based environment with measurable targets
- Competitive, self-motivated, and energized by hitting goals
- Comfortable leading peers through influence and strong personal example
- Strong communicator with an ownership mentality and growth mindset
- Available to work weekends and lead during peak traffic periods
- A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Ability to lift or move up to 50 lbs
- Prolonged standing and walking required
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
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