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Member Services Representative (Part-Time, 9-Month Contract)

Meridian Credit Union
St. Catharines, CAN
Part Time
Entry
Onsite
2 days ago
Customer ServiceSalesCommunicationProblem SolvingTime ManagementComputer Literacy
Free

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Why Meridian?

  • Meridian is Ontario's largest credit union, helping to grow the lives of its Members.
  • The Retail Banking practice focuses on delivering advice based banking and exceeding Member expectations.

Role Summary

  • As a Member Services Representative (9 Month Contract), you will join a team of financial service professionals dedicated to providing an exceptional Member Experience.
  • You will attend to Members with excellence, patience and empathy, and position Meridian’s products and services.

Employee Experience

  • Be part of an engaged team aligned to key business drivers.
  • Demonstrate empathy, communicate openly, respect others, value diversity.
  • Develop goals with Manager that are clearly defined, measurable and achievable.
  • Actively participate and support the team in planning.
  • Continued individual learning and development.
  • Advocate for the branch, advance innovative thinking.
  • Act as a trusted partner to build internal relationships.
  • Participate and lead branch activities to expand Member relationship.

Member Experience

  • Deliver an exceptional Member experience and offer insights.
  • Serve Members with excellence, patience, and empathy.
  • Understand how Meridian’s products and services add value.
  • Provide superior Member experience through identification and promotion of products.
  • Ensure proper due diligence by posting all transactions accurately.
  • Maintain discretion and confidentiality.
  • Identify and fulfill Member requests and opportunities.
  • Demonstrate excellent listening and consultative skills.
  • Remove systemic barriers to exceptional Member Experience.
  • Embrace virtual technology platforms.
  • Identify and contribute to continuous enhancement of Member Experience.
  • Resolve Member Concerns and create action plans.

Innovation

  • Establish a compelling vision and execute on strategy.
  • Take initiative and accountability.
  • Communicate effectively.
  • Know the business and function deeply.
  • Develop cross functional relationships.
  • Execute Retail strategies with Branch leadership.
  • Champion and implement corporate strategies and programs.
  • Participate in development and implementation of branch business plans.

Community Experience

  • Participate and execute community engagement plan.
  • Promote Meridian Credit Union in the community.
  • Support local community organizations and activities.

How you will succeed

  • Flexible to work evenings and weekends.
  • Strong knowledge of computer systems.
  • Ability to make decisions and provide friendly service.
  • Strong negotiation, interpersonal, written and oral communications.
  • Effective organizational time management and problem solving skills.
  • Embraces virtual technology platforms.
  • Ability to collaborate with leadership.
  • Proven track record of bringing new ideas forward.
  • Member Experience focused.
  • Proactive, open communication, business savvy, partner orientation, integrity.

Education, Work Experience, and Professional Designations/Certifications

  • Sales oriented with previous experience in a front line sales role or service related industry.
  • High School diploma or relevant working experience.

Salary Range

  • CAD 45,000 – CAD 54,000 annually.

What's in it for you?

  • Paid vacation time and other time off.
  • Employer paid health benefits.
  • Defined contribution pension matching.
  • Financial benefits including free banking and special rates.
  • Tuition reimbursement program.
  • Unique rewards and recognition program.

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