Member Service Representative

TowneBank has a culture that

Essential Responsibilities

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Follows the Bank’s security guidelines on a daily basis
• Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Adheres to applicable federal laws, rules, and regulations including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Other duties as assigned
• Minimum Required Skills and Competencies:
• One year cash handling and customer service experience with a single employer and/or six months bank teller experience
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis