Member Experience Crew (MEC)
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Key skills for this role
About the Role
Arena Fitness Innovation seeks a Member Experience Crew (MEC) to deliver exceptional member experiences while driving membership sales and renewals. The role combines sales, customer service, front desk operations, and administrative duties.
Key Skills for This Role
Responsibilities
- Generate new membership leads through calls, referrals, community outreach activities, and field visits
- Convert prospects into members through consultations, needs assessments, club tours, and effective follow up
- Promote membership packages, seasonal offers, payment plans, and club services
- Achieve or exceed monthly sales targets and KPIs
- Manage and follow up on membership renewals
- Welcome members and visitors with a friendly and professional attitude
- Process payments through cash, credit cards, and approved payment methods
- Maintain accurate member records and documentation
Requirements
- Diploma or Bachelor’s degree preferred
- Previous experience in sales, customer service, hospitality, retail, or fitness industry preferred
- Strong communication and interpersonal skills
- Sales oriented mindset with a passion for customer service
- Ability to work in a fast paced environment and manage multiple priorities
- Proficiency in Microsoft Office and basic computer applications
- Fluency in English; Arabic is an advantage
Full Job Posting
Job Summary
- Arena Fitness is seeking an energetic, customer focused, and sales driven Member Experience Crew (MEC) professional to join our team in Riyadh.
- The MEC plays a key role in delivering an exceptional member experience while driving membership sales, renewals, and revenue growth.
- This position combines sales, customer service, front desk operations, and administrative responsibilities to ensure a welcoming and professional environment for all members and visitors.
Membership Sales & Business Development
- Generate new membership leads through calls, referrals, community outreach activities, and field visits.
- Convert prospects into members through consultations, needs assessments, club tours, and effective follow up.
- Promote membership packages, seasonal offers, payment plans, and club services.
- Achieve or exceed monthly sales targets and KPIs assigned by the Club Manager.
- Actively promote personal training packages, MyZone products, retail items, and other ancillary services.
- Build relationships with members to encourage referrals and repeat business.
Membership Retention & Renewals
- Manage and follow up on membership renewals.
- Maintain strong relationships with members to enhance satisfaction and retention.
- Identify opportunities for membership upgrades and additional service sales.
Front Desk & Member Experience
- Welcome members and visitors with a friendly and professional attitude.
- Create a positive first impression by maintaining excellent customer service standards.
- Manage reception operations during assigned shifts.
- Respond to member inquiries and direct requests to the appropriate department when required.
- Assist walk in visitors and prospective members.
- Support club communications, announcements, and daily member engagement activities.
Club Operations
- Conduct regular floor walk throughs and interact with members.
- Ensure the club remains clean, organized, and maintained according to brand standards.
- Support opening and closing procedures in line with company policies.
- Monitor club facilities and report maintenance or operational concerns promptly.
Complaint & Issue Resolution
- Receive and handle member complaints professionally and efficiently.
- Escalate unresolved issues when necessary.
- Maintain accurate records of complaints and support continuous service improvement initiatives.
Cash Handling & Administration
- Process payments through cash, credit cards, and approved payment methods.
- Issue receipts, refunds, and maintain accurate transaction records.
- Complete membership registrations, renewals, and system updates accurately.
- Maintain accurate member records and documentation.
- Attend meetings, training sessions, and company events as required.
Qualifications & Requirements
- Diploma or Bachelor’s degree preferred.
- Previous experience in sales, customer service, hospitality, retail, or fitness industry is preferred.
- Strong communication and interpersonal skills.
- Sales oriented mindset with a passion for customer service.
- Ability to work in a fast paced environment and manage multiple priorities.
- Proficiency in Microsoft Office and basic computer applications.
- Fluency in English; Arabic is an advantage.
Core Competencies
- Sales & Negotiation Skills
- Customer Service Excellence
- Communication & Relationship Building
- Problem Solving
- Teamwork & Collaboration
- Time Management
- Attention to Detail
- Professionalism & Adaptability
Compensation & Benefits
- Competitive salary package.
- Monthly commission scheme based on company policy.
- Performance based incentives linked to sales targets and KPIs.
- Career growth and development opportunities within the organization.
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