Member Connect Representative (Full-Time)

Occupational Experience & Education Requirements

• Post-secondary education in a related field or a keen interest in the financial industry
• Minimum of 2 years of related experience (i.e. contact centre or industry experience)
• Previous Credit Union or financial services experience considered an asset

Knowledge, Skills & Attributes

• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Ability to recognize cross sell opportunities
• Good judgment and decision-making capabilities
• An effective time manager who can perform in a fast-paced, deadline-oriented environment
• Knowledge of Microsoft Office Suite Products
• Ability to organize, prioritize, adapt to change and work in a fast-paced environment
• Self-motivated and results-oriented
• Team player

Working Conditions

Primary Location

• Corporate Office
• Employment Status: Full-Time
• Hours per Week: 38
• Number of Existing Vacancies: 2

Salary

• The annual salary range for this position is $40,634 to $50,793. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.
• DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
• Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.
• Qualified applicants are encouraged to submit their application. Applications must include a resume.
• We thank all applicants but only those considered for