Manager, Deposits & Estates Administration

The Manager, Deposits and Estates Administration, leads the team responsible for delivering operations and activities related to deposit and estate account administration. Leading and managing the team responsible for DUCA’s registered products, fixed term investments, estate settlement, CRA tax preparation and reporting, this position will ensure DUCA policies as well as Concentra and legislative requirements have been met in addition to regular reporting requirements. This role ensures that administrative work is carried out with a high degree of accuracy and attention to detail with a drive to deliver outstanding service to internal teams and Members.

Additionally, this position will develop, document, and assess the controls and systems used, troubleshoot issues, and provide technical expertise and guidance for both internal and external stakeholders. This position also identifies areas where automation or efficiencies are possible and implements changes to processes, forms, and workflows as needed.

Key Accountabilities & Duties

Lead and develop the Deposits & Estates team, including hiring, training, coaching, and all other aspects of people management and development, in a manner that results in high levels of employee engagement

Participate in new product development, testing, and development and implementation of efficient end-to-end business processes that leverage technology enablers to ensure all new products can be operationalized to deliver a superior Member experience while mitigating risk to DUCA

Stay current on product and reporting related regulatory requirements and recommend and implement product, policy, process, and procedure changes to ensure compliance

Oversee deposits and estates administration, including processes related to:

Registered plan programs

Deposit broker programs

Term deposit administration

Estate administration

Manage all internal and external reporting requirements; produce regular and ad-hoc reports

Act as the lead for all internal and external audits related to deposits & estates transactions

Identify, research, recommend, and implement new or enhanced procedures, systems, and workflows to improve operational effectiveness that support business needs

Provide subject matter expertise, advice, and guidance to Member-facing employees

Identify skill and knowledge gaps that may need to be addressed through performance management, coaching, training, and/or business process and procedure development

Working with the banking system team, lead the process of ensuring interest payments are correctly posted to Member accounts as specified in their product contracts

Manage and execute the annual production, reconciliation, and distribution of Member tax slips (T4RSP, T4RRIF, T5, NR4, T4A, RL3 and RSP contribution slips) by the date required by CRA and ensure all regulatory filings are submitted within the required timelines. Ensure the review of TFSA error reports and submission of amendments back to CRA

Develop, implement, and produce appropriate metrics for the function that enable effective resource planning for peak volumes; ensure employees are cross-trained and able to support the administration of all products as volumes dictate