Medical Receptionist / Patient Coordinator

Position Overview

Key Responsibilities

• Welcome patients and visitors professionally and courteously.
• Manage bookings, confirmations, rescheduling, cancellations, and follow-ups.
• Respond to calls, emails, WhatsApp messages, and general enquiries.
• Assist with registration, consent forms, and documentation.
• Maintain patient information in appointment and EMR systems.
• Coordinate patient flow with doctors, nurses, and treatment staff.
• Support check-in and check-out procedures.
• Process payments and issue invoices or receipts accurately.
• Explain general clinic services and appointment procedures without giving unauthorized medical advice.
• Protect patient confidentiality and follow clinic privacy procedures.
• Maintain the reception area and assist with general clinic operations.

Requirements

• Have at least 2 years of experience in medical reception, patient coordination, front-desk operations, or customer service.
• Previous medical clinic, wellness centre, aesthetic clinic, or luxury hospitality experience is preferred.
• Have strong customer service, communication, interpersonal, organizational, and attention-to-detail skills.
• Have excellent spoken and written English; Arabic or another additional language is advantageous.
• Be comfortable using computers, appointment booking systems, CRM platforms, and EMR software.
• Experience processing payments and issuing invoices or receipts is preferred.
• Be able to manage multiple calls, messages, appointments, and patient requests calmly and accurately.
• Demonstrate professional presentation, reliability, punctuality, and respect for confidentiality.
• Previous UAE experience is preferred.

Application Notes

• Applicants should provide relevant experience, healthcare or UAE experience if applicable, language skills, and availability to join.
• Shortlisted candidates may be asked for educational qualifications, employment certificates, and supporting documents.