Medical Receptionist

Overview

Key Responsibilities

• Greet and assist patients in a friendly and professional manner
• Manage patient check-in and check-out procedures
• Schedule, confirm, and reschedule appointments efficiently
• Answer phone calls, WhatsApp inquiries, and emails promptly
• Maintain and update patient records with accuracy and confidentiality
• Handle billing, payments, and insurance verification
• Coordinate with doctors, nurses, and staff to ensure smooth patient flow
• Assist patients with forms, documentation, and clinic procedures
• Maintain cleanliness and organization of the reception area
• Follow up with patients for appointments and feedback

Requirements

• Proven experience as a **Receptionist in a medical/clinic setting (mandatory)**
• Strong knowledge of clinic operations and patient handling
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office and clinic management systems
• Knowledge of medical terminology is an advantage
• Fluent in English (Arabic is a plus)
• Well-groomed, professional appearance

Preferred Qualifications

• Experience in **aesthetic/derma/dental clinic** is a plus
• Familiarity with insurance processing and billing systems
• Experience handling high patient volume

Skills

• Strong customer service skills
• Organizational and time management skills
• Attention to detail and accuracy
• Ability to maintain confidentiality and professionalism

Experience

• Medical Receptionist/Customer Service: 1 year (Required)