Medical Insurance Manager
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Key skills for this role
About the Role
Leverage your expertise and join the dynamic team of a leading Saudi Insurance company. As a Medical Insurance Manager, you will be responsible for managing the medical insuran.
Key Skills for This Role
Responsibilities
- Manage and oversee the renewal process for corporate and individual medical insurance accounts to achieve renewal and retention targets
- Build and maintain strong relationships with existing clients, acting as the primary point of contact for all service related matters
- Monitor customer satisfaction levels and implement strategies to enhance client experience and long term loyalty
- Collaborate with underwriting, claims, provider relations, and customer service teams to ensure seamless service delivery
- Analyze portfolio performance, renewal ratios, loss ratios, and customer retention metrics, providing recommendations for improvement
- Negotiate renewal terms, benefits, and pricing structures with clients while maintaining profitability objectives
- Resolve escalated customer issues and service challenges promptly to ensure high levels of client satisfaction
- Identify cross selling and upselling opportunities within existing accounts to support business growth
- Ensure compliance with Saudi insurance regulations, CCHI requirements, company policies, and internal procedures
- Prepare regular management reports on renewals, retention, customer service performance, and portfolio growth
- Lead, mentor, and develop the medical insurance account management and customer service team to achieve departmental objectives
Requirements
- Experience in medical insurance portfolio management
- Strong client relationship management skills
- Knowledge of Saudi insurance regulations and CCHI requirements
- Ability to negotiate renewal terms and pricing
- Leadership and team mentoring experience
Full Job Posting
Role Overview
- Leverage your expertise and join the dynamic team of a leading Saudi Insurance company as a Medical Insurance Manager.
Key Accountabilities
- Manage and oversee the renewal process for corporate and individual medical insurance accounts to achieve renewal and retention targets
- Build and maintain strong relationships with existing clients, acting as the primary point of contact for all service related matters
- Monitor customer satisfaction levels and implement strategies to enhance client experience and long term loyalty
- Collaborate with underwriting, claims, provider relations, and customer service teams to ensure seamless service delivery
- Analyze portfolio performance, renewal ratios, loss ratios, and customer retention metrics, providing recommendations for improvement
- Negotiate renewal terms, benefits, and pricing structures with clients while maintaining profitability objectives
- Resolve escalated customer issues and service challenges promptly to ensure high levels of client satisfaction
- Identify cross selling and upselling opportunities within existing accounts to support business growth
- Ensure compliance with Saudi insurance regulations, CCHI requirements, company policies, and internal procedures
- Prepare regular management reports on renewals, retention, customer service performance, and portfolio growth
- Lead, mentor, and develop the medical insurance account management and customer service team to achieve departmental objectives
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