MDR QA & Training Analyst

Roles and Responsibilities

• Perform detailed reviews of SOC cases, ensuring investigations meet quality standards.
• Verify that incident documentation aligns with runbooks, playbooks, and compliance requirements.
• Provide structured feedback to SOC Analysts and escalate recurring issues to leadership.
• Assist in onboarding new SOC team members by delivering training modules.
• Help develop training content, exercises, and knowledge base materials.
• Conduct refresher training sessions to ensure adherence to evolving processes.
• Identify gaps in case handling or procedural compliance.
• Recommend improvements to workflows, training content, and documentation standards.
• Collaborate with cross-functional teams to implement quality improvements.
• Partner with teams to ensure consistency in MDR operations.
• Provide feedback on quality trends to SOC Managers and leadership.
• Serve as a liaison between operations and training teams to align objectives
• 3–5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Demonstrated experience in case review, auditing, or training delivery
• Bachelor’s degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
• CompTIA Security +, or equivalent DoD 8570 / 8140 IAT Level II certification.
• Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred
• Strong analytical and detail-oriented approach to reviewing SOC work
• Ability to design, deliver, and evaluate training programs
• Effective written and verbal communication skills
• Group Medical , Personal Accident & Term life coverage
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility