Master Data Management Business Analyst-1

Execute day-to-day master data operations activities across Item, Supplier, Finance, Customer, and other supported master data domains.

Service work orders, requests, and transactions in accordance with established service level agreements (SLAs), operational procedures, and data governance standards.

Investigate, troubleshoot, and resolve incidents within defined SLAs while ensuring minimal disruption to business operations.

Analyze and resolve master data issues independently, escalating only when necessary and providing clear documentation of findings and corrective actions.

Perform root cause analysis on recurring issues and partner with stakeholders to implement sustainable corrective and preventive actions.

Monitor work queues, backlog volumes, and service levels to ensure timely completion of requests and adherence to operational targets.

Execute data validation, cleansing, enrichment, and maintenance activities to support master data accuracy, consistency, and completeness.

Ensure compliance with established master data standards, business rules, governance policies, and control requirements.

Identify data quality issues, exceptions, and process breakdowns and partner with data stewards to drive resolution.

Support execution of data quality monitoring and remediation activities across assigned master data domains.

Participate in audits, compliance reviews, and control activities as required.

Serve as a primary point of contact for business users requiring support related to master data processes, requests, incidents, and inquiries.

Partner with stakeholders across Finance, Supply Chain, Commercial, Manufacturing, Quality, Regulatory Affairs, and Shared Services to understand issues and deliver effective solutions.

Communicate issue status, resolution plans, and service updates in a professional and customer-focused manner.

Support business process changes, organizational initiatives, and operational improvements impacting master data management processes.

Identify opportunities to streamline processes, reduce manual effort, improve cycle times, and enhance service delivery performance.

Support development and maintenance of operational KPIs, dashboards, and performance reporting.

Utilize data and operational metrics to identify trends, recurring issues, capacity constraints, and improvement opportunities.

Assist with testing, validation, training, and deployment activities associated with MDM enhancements and projects.

Maintain and update standard operating procedures, work instructions, process documentation, and knowledge management materials.

Participate in MDM projects, system enhancements, process improvement initiatives, and data migration activities.

Execute assigned project tasks including testing, data validation, business process documentation, issue tracking, and deployment support.

Collaborate with business and technical teams to ensure successful implementation of solutions that support operational objectives.

Success in this role will be measured through:

Consistent achievement of SLA commitments and service delivery targets.

Quality and accuracy of master data transactions and work order execution.

Timely resolution of incidents and reduction of recurring issues.

Improvements in data quality, operational efficiency, and stakeholder satisfaction.

Effective participation in MDM projects and continuous improvement initiatives.

Ability to operate independently while maintaining strong collaboration with business and technology partners.

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