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Marketing Operations Coordinator

WellnessLiving
Thornhill, CAN
Full-time
Mid-Senior
Hybrid
$58,000–$72,000
Discovered Yesterday
Marketing operationsAI knowledge environment administrationClaude ProjectsPrompt structuringWordPressGit-based site publishing
Free

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Role Overview

Serve as the operational coordinator for the marketing team and maintain its tools, pages, access, and internal AI workspaces.

Operate the standardized marketing stack and support daily execution rather than designing CRM or marketing automation architecture.

Compensation

  • The stated salary range is $58,000–$72,000 CAD plus benefits and vacation.

Work Arrangement

  • The role is hybrid and based in Thornhill, Ontario, Canada.

Employment Terms

  • The position is full time and permanent.
  • The role reports to the VP of Marketing.

AI Systems and Knowledge Base Administration

  • Build and maintain internal AI knowledge environments, custom prompt libraries, and documentation repositories.
  • Audit product data, technical documentation, and specifications so AI outputs remain accurate.
  • Standardize prompt templates and maintain owners, source lists, and refresh cadences.
  • Build n8n and Jira automations.

Web and Lead Operations

  • Publish and QA web pages, landing pages, forms, tracking links, and redirects using WordPress, GitHub, Astro, and webhooks.
  • Troubleshoot common page and form issues using documented procedures and escalate platform or code issues.
  • Manage form-to-CRM lead capture, campaign tagging, nurture enrollment, Sales Operations handoffs, and campaign membership.
  • Maintain inventories of forms and pages and investigate missing leads, duplicates, blank source fields, and broken nurture entries.

SaaS and Project Operations

  • Manage access, permissions, credentials, password vaults, payment cards, invoices, subscriptions, renewals, vendor records, and contracts.
  • Maintain Jira boards, project tracking, launch checklists, workflows, SOPs, and cross-functional operational documentation.
  • Partner with Sales Operations and consultants on agreed form-to-CRM mappings, campaign definitions, and assignment rules.

Skills and Qualifications

  • The role requires 1–3 years of relevant marketing operations, business operations, or technical coordination experience.
  • Practical experience with AI tools, CMS or web workflows, web forms, hidden fields, CRM handoffs, campaign membership, and UTM or source fields is required.
  • Comfort with Jira, platform credentials, software subscriptions, task lists, documentation, and quality assurance is required.
  • Exposure to Zoho, Salesforce, GitHub, n8n, Zapier, or Make is a nice-to-have.

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