Manager, Web Platforms and Digital Experience

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.

UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services.

UCSF IT provides education, research, and health technology services, along with shared infrastructure, security, analytics, application, and customer support services, and is essential to the organization’s ability to support growth, mitigate security risk, and manage, store and share sensitive information.

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of time

(To be completed by Supervisor)

Policy Development and Campus Engagement: Participate in campus committees or working groups related to web governance, accessibility, digital communications, and technology standards; recommend improvements to policies and procedures.

• Bachelor’s degree in information technology, computer science, communications, digital media, or a related field, or an equivalent combination of education and relevant experience and training.
• Minimum 5 years of progressively responsible experience in web services, digital platforms, website management, or related technical/digital communications roles.
• Minimum 2 years of experience supervising or leading staff, project teams, or distributed contributors.
• Experience managing or supporting enterprise or organizational websites using content management systems (CMS) and modern web technologies.
• Demonstrated experience managing web projects including planning, implementation, and ongoing support of web platforms or digital services.
• Demonstrated knowledge of web accessibility standards (e.g., WCAG), usability principles, and digital best practices.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and the ability to collaborate with stakeholders across technical and non-technical teams.

• Master’s degree in computer science, data science, information technology, digital communications, information science or a related field.
• Experience managing enterprise or large-scale institutional websites, preferably in a higher education, healthcare, or research environment.
• Experience developing or implementing web governance, content strategy, or digital experience frameworks.
• Familiarity with University of California or UCSF policies, procedures, and administrative systems.
• Experience managing web hosting environments, cloud-based web services, or enterprise web platforms.
• Experience using web analytics tools (e.g., Google Analytics or similar) to evaluate site performance and guide digital improvements.
• Experience managing vendors, contracts, or service agreements related to web platforms or digital services.
• Familiarity with IT service management frameworks (e.g., ITIL) or similar service delivery models.