Manager Shuttle Services

UCSF Department of Transportation manages transit and parking services for the UCSF students, faculty, patients, visitors and employees.

Transit operations include fixed routes and on-demand services supporting nearly 2.5 million annual riders.

Parking operations include over 25 parking garages and lots across the City, with over 7,500 spaces.

Parking team also manages an extensive permit program, parking enforcement, citation adjudication and other parking related services.

The Department promotes clean and sustainable transportation modes that include walking, bicycling, carpool/vanpool, car-sharing program, electric scooter sharing program, etc.

The Department has over 190 positions with an annual operating budget of over $45 million.

%

of time

(To be completed by Supervisor)

• Oversees training, goal setting, performance evaluations and professional development.
• Assists with administration, scheduling and management of personnel, fiscal and physical resources.
• Hires, trains, supervises, and evaluates shuttle drivers, dispatchers, and support staff.
• Promotes a culture of safety, accountability, and excellent customer service.
• Manages schedules, time off requests, customer service and monitoring of safe driving skills in adherence with state and federal guidelines.

• Supervises vehicle, equipment and shuttle service operations.
• Oversees maintenance of shuttle or other transit equipment.
• Manages the day-to-day operations of UCSF shuttle services, ensuring efficient routing, on-time performance, vehicle availability, and compliance with service schedules.

• Assists in the development and implementation of transit policies and procedures, ridership surveys, driver training programs and optimum performance standards.
• Monitor ridership trends, feedback, and operational data to adjust routes, schedules, and staffing levels. Collaborate with teams to respond to evolving campus needs. Implement and monitor new technology.

• Ensures adherence to emergency protocols and follows established accident procedures.
• Ensures adherence to organization and external regulatory transit policies and procedures, safety procedures and rules and regulations.
• Ensures compliance with all applicable local, state, and federal transportation regulations.
• Leads regular safety meetings and coordinate training on defensive driving and emergency protocols.
• Evaluates staff regarding safe driving skills, passenger transport abilities, sensitivity to transportation of disabled patrons and customer service.

• Assists in implementation of improvements to processes and procedures in terms of quality or cost effectiveness.
• Acts as a liaison between Transportation Services and campus departments.
• Responds to service concerns, escalated complaints, and stakeholder inquiries in a timely, professional manner.

• Evaluates staff regarding safe driving skills, passenger transport abilities, sensitivity to transportation of disabled patrons and customer service.

• Assists management with special projects that involve analysis, research and creation of reports and presentation of findings.
• Oversees third-party vendor contracts as needed, ensuring compliance with performance standards and university policies.

• Bachelor's degree in related area and / or equivalent experience / training.
• Current commercial Class B license with Passenger Endorsement and medical certificate
• Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements.
• Strong interpersonal, communications, active listening, coaching and mentoring skills.
• Proficiency in basic computer applications and administrative analysis applications.
• Strong proficiency in defensive driving skills, customer service, and problem solving.
• Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment.
• Strong team building skills.
• Strong political acumen skills dealing with variety of transit customers.
• Strong employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services.
• Demonstrated experience supervising union or represented staff
• Strong knowledge of DOT, DMV, and OSHA regulations
• Proficient in scheduling, route planning, and fleet software systems

• Defensive driver training program certification.