Manager, Underwriting

Operational Excellence & Risk Management

Manage end-to-end underwriting processes, implementing solutions, tools, and technology to continuously enhance efficiency, accuracy, and operational capabilities.

Partner with the Director, Underwriting Operations to develop and execute the department’s strategic plan, operational priorities, and key projects.

Serve as a dedicated underwriting escalation point for lending underwriting centres, delivering timely, risk-aligned guidance on complex files and lender needs.

Ensure underwriting teams apply effective judgment and adhere strictly to established risk appetites, credit guidelines, and regulatory frameworks.

People Leadership & Performance Management

Provide direct leadership, coaching, and directional support to Underwriters in the National Underwriting Centre.

Oversee all core people management activities, including recruitment, onboarding, ongoing employee development, performance management, compensation planning, and issue resolution.

Maintain and manage a dynamic capacity plan to ensure proper staffing across teams to meet business volumes and SLA targets.

Guide direct reports in setting, monitoring, and achieving team performance targets through coaching, training, and continuous feedback.

Relationship Management & Partner Engagement

Partner closely with regional sales teams through regular customer visits and a structured meeting cadence to strengthen relationships, understand client priorities, and deliver value-added service.

Develop and deliver tailored presentations for lender partners using underwriting trends, data insights, and service metrics.

Build and maintain trusted advisor relationships with internal operational, credit, Risk, and IT leaders to foster alignment and support broader organizational goals.

Act as a strong advocate for both internal and external customers, gathering lender feedback to drive meaningful process enhancements and elevate overall service levels.