Application Support Developer

Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers.

For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.

Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers.

Our best-in-class team across the country work tirelessly to make every deal the most important deal.

We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.

Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.

Ready to Make an Impact?

Reporting to the Manager, IT Production Support, the Application Support Developer is responsible for contributing to the overall stability, reliability, and continuous improvement of production systems.

This role combines technical expertise with a strong understanding of business processes and customer needs, driving effective resolutions to issues and identifying opportunities for system improvements.

This position is being posted to fill an existing vacancy within the department.

Here is where you will be focusing to ensure your success.

• Responsible for development tasks, ranging from production break fixes to system enhancements and security upgrades for Sagen systems.
• Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes, enhancements, or modernization related activities.
• Perform detailed root cause analysis for recurring technical and business-related issues, driving resolutions that mitigate future risks.
• Ability to identify gaps in monitoring and improve logging mechanisms for better root cause analysis
• Create detailed system level artifacts including design documentation, solution proposals, workflow diagrams, and technical documentation as needed.
• Respond to and resolve incidents, service requests, and technical issues, escalating to appropriate teams as needed.
• Participate in on-call and weekend support rotations in support of patching activities, software releases, and incident management.