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Manager, Telecommunications Support
University Health Network
Toronto, CAN
Full-time
Mid-Senior
Hybrid
Discovered 3 weeks ago
Enterprise TelecommunicationsClinical Communications SystemsVoice and VoIPUnified CommunicationsContact Centre SystemsPaging and Alerting Systems
Free
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Enterprise TelecommunicationsClinical Communications SystemsVoice and VoIP
Role Overview
The Manager, Telecommunications Support provides operational, technical, and strategic leadership for enterprise telecommunications and clinical communications services across UHN.
The role supports voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems in a complex multi-site healthcare environment.
The position leads service delivery, modernization initiatives, vendor management, and team development supporting patient care and emergency response.
Key Skills for This Role
Enterprise TelecommunicationsClinical Communications SystemsVoice and VoIPUnified CommunicationsContact Centre SystemsPaging and Alerting Systems
Full Job Posting
Position Summary
The Manager, Telecommunications Support provides operational, technical, and strategic leadership for enterprise telecommunications and clinical communications services across UHN.
The role supports voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems in a complex multi-site healthcare environment.
The position leads service delivery, modernization initiatives, vendor management, and team development supporting patient care and emergency response.
Position Details
- Site: Princess Margaret Cancer Centre.
- Department: Infrastructure Engineering.
- Reports to the Director, Infrastructure Solutions.
- The position is permanent full-time with 37.5 hours per week.
- The annual salary range is $109,162 to $159,162.
Duties
- Lead day-to-day operations, support, and continuous improvement of enterprise telecommunications and clinical communications services.
- Oversee voice, VoIP, unified communications, contact centre, paging, alerting, mobile communications, and related platforms.
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