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Manager, Technical Training
Qualys
Pune, IND
Full-time
Senior · 4+ years experience
Onsite
Discovered 3 weeks ago
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Responsibilities
- Overseeing and managing the customer , partner, and internal training process.
- Collaborating with internal stakeholders like product management, support, and engineering to update content.
- Overseeing the team and the content built for our security conferences .
- Understanding customer context, overseeing goals , and providing product demos .
- Educating customers and working with the team to optimize their product setup for the quickest path to success .
- Driving speedy content production.
- Accommodating training requests from Sales.
- Providing feedback from customers to our instructors for continual improvement.
- Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base .
Required Qualifications
- Minimum 4 -5 years of experience in leading a team in customer technical training, enablement , customer service and support, customer success, or similar experience.
- Candidate must have a technical background in cybersecurity, networking, or related technology.
- Experience working on a technical team, such as Technical Support, Enablement, and Customer Success.
- Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert , etc.
- Solid understanding and hands-on experience with continuous threat exposure management (CTEM), asset management, patching, vulnerability /risk management, policy compliance , and configuration management, cloud and application security, and /or threat detection .
- Ability to design learning plans that align with customer objectives .
- Strong analytical and goal-oriented mindset backed by solid project management skills .
- Experience with content development. A major portion of this role includes managing a team that creates self-paced and instructor-led content.
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