Manager, Technical Services

Position Overview

Formulation Leadership

• Serve as a site subject matter expert for ophthalmic drug formulations, especially sterile liquid dosage forms, preservative systems, viscosity-modified formulations, excipient compatibility, stability, and manufacturability.
• Lead formulation-related process development and scale-up for new and existing Clear Eyes products.
• Assess risks involving bulk hold times, filtration, mixing, pH adjustment, osmolality, clarity, and fill performance.

Technical Transfer and Commercialization

• Lead technical transfer and commercialization of new products, relaunches, and additional SKUs.
• Bridge new product development and commercial production by translating formulation intent into manufacturing execution.
• Develop batch parameters, process instructions, and manufacturing instructions for new product introductions and transferred products.
• Lead trial, engineering, and stability batches for scale-up, process confirmation, and launch readiness.

Manufacturing and Compliance

• Troubleshoot formulation-related manufacturing issues and lead investigations into deviations, yield losses, physical instability, and compounding challenges.
• Partner with Engineering and Operations on equipment and process requirements.
• Provide technical leadership for root cause analysis, CAPA development, and change management.
• Support validation strategies and technical assessments for formulation, process, cleaning, and manufacturing changes.
• Maintain GMP and regulatory compliance with Quality Operations and document technical decisions.

Cross-Functional and Team Leadership

• Represent Technical Services with customers and brand partners and align technical expectations with site capabilities.
• Evaluate supplier-initiated changes for effects on formulation performance, product quality, and validation requirements.
• Support innovative ophthalmic product opportunities and tailored manufacturing processes.
• Lead and develop Technical Services team members, including Technical Specialists and Project Managers.
• Set department objectives and budgets and drive QMS KPIs for CAPAs, change controls, deviations, and temporary change controls.
• Mentor team members in formulation science, technical writing, problem solving, and cross-functional project execution.

Qualifications and Requirements

• A post-secondary degree in Science, Engineering, or a related field is required.
• A minimum of seven years of experience in a manufacturing environment and proven project management skills are required.
• Familiarity with project management concepts and processes is required; PMP is valued.
• Knowledge of pharmaceutical GMPs is required.
• Experience in technical writing, statistical analysis, root cause analysis, and problem-solving techniques is required.
• Proficiency with MS Office, including Word, Excel, Project, and PowerPoint, is required.
• Excellent organization, time management, communication, listening, and collaboration skills are required.

Compensation

• The compensation range is CA$110,000 to CA$135,000 per year.

Benefits

• Benefits include company events, company pension, disability insurance, extended health care, life insurance, paid time off, RRSP matching, vision care, wellness programming, and on-site parking.