Manager, Technical Implementation Services

Team Leadership & Development Lead, mentor, and grow the technical services teams fostering a culture of technical excellence, accountability, and continuous improvement. Define team structure, hiring plans, and career development frameworks that scale with EvenUp’s rapid growth. Establish clear performance expectations, lead through managers, and develop team members into future leaders while maintaining a high bar for accountability and delivery outcomes. Serve as an escalation point and executive sponsor for high stakes customer engagements, providing hands-on guidance when needed.

Lead, mentor, and grow the technical services teams fostering a culture of technical excellence, accountability, and continuous improvement.

Define team structure, hiring plans, and career development frameworks that scale with EvenUp’s rapid growth.

Establish clear performance expectations, lead through managers, and develop team members into future leaders while maintaining a high bar for accountability and delivery outcomes.

Serve as an escalation point and executive sponsor for high stakes customer engagements, providing hands-on guidance when needed.

Strategic Integration & Delivery Own the end-to-end technical delivery strategy for customer integrations, including system-to-system connections between EvenUp and Case Management Systems (CMS), legal practice management platforms, and other partner technologies. Develop and continuously improve integration frameworks, playbooks, and reusable templates that drive predictable, scalable delivery across the customer base. Partner with Solutions Architects to drive pre-sale technical scoping, ensuring implementation commitments are realistic, well-documented, and set customers up for long-term success.

Own the end-to-end technical delivery strategy for customer integrations, including system-to-system connections between EvenUp and Case Management Systems (CMS), legal practice management platforms, and other partner technologies.

Develop and continuously improve integration frameworks, playbooks, and reusable templates that drive predictable, scalable delivery across the customer base.

Partner with Solutions Architects to drive pre-sale technical scoping, ensuring implementation commitments are realistic, well-documented, and set customers up for long-term success.

Cross-Functional Partnership Act as the primary liaison between Professional Services and EvenUp’s Product and Engineering teams, translating complex customer integration needs into actionable product requirements and platform improvements. Collaborate closely with Customer Success, Sales, and Technical Program Management to ensure smooth handoffs, aligned expectations, and a seamless customer journey from contract through go-live. Work alongside Security, Legal, and Compliance stakeholders to ensure all integration and data migration practices adhere to data governance, confidentiality, and regulatory requirements (e.g., SOC 2, HIPAA/PII). Represent the voice of the customer in internal roadmap discussions, advocating for integration capabilities and data migration tooling that unlock growth and reduce implementation friction.

Act as the primary liaison between Professional Services and EvenUp’s Product and Engineering teams, translating complex customer integration needs into actionable product requirements and platform improvements.

Collaborate closely with Customer Success, Sales, and Technical Program Management to ensure smooth handoffs, aligned expectations, and a seamless customer journey from contract through go-live.

Work alongside Security, Legal, and Compliance stakeholders to ensure all integration and data migration practices adhere to data governance, confidentiality, and regulatory requirements (e.g., SOC 2, HIPAA/PII).

Represent the voice of the customer in internal roadmap discussions, advocating for integration capabilities and data migration tooling that unlock growth and reduce implementation friction.

Operational Excellence & Scalability Build and maintain dashboards, KPIs, and reporting mechanisms that provide visibility into integration health, delivery timelines, team utilization, and customer activation outcomes, while creating structured workflows to manage high volumes of inbound requests, escalations, and cross-functional input. Identify bottlenecks, risks, and process gaps; implement systemic solutions that reduce time-to-go-live and improve quality at scale. Drive adoption of tooling, automation, and best practices that increase team efficiency and reduce manual effort across integration and migration workflows. Manage vendor and partner relationships relevant to integration infrastructure and tooling.

Build and maintain dashboards, KPIs, and reporting mechanisms that provide visibility into integration health, delivery timelines, team utilization, and customer activation outcomes, while creating structured workflows to manage high volumes of inbound requests, escalations, and cross-functional input.

Identify bottlenecks, risks, and process gaps; implement systemic solutions that reduce time-to-go-live and improve quality at scale.

Drive adoption of tooling, automation, and best practices that increase team efficiency and reduce manual effort across integration and migration workflows.

Manage vendor and partner relationships relevant to integration infrastructure and tooling.