Manager, Technical Accounts (Enterprise)

Lead, coach, and grow a team of Enterprise TAMs. Hire ahead of need as we scale.

Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal

Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.

Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.

Set the bar for performance and career growth on your team, then hold it

Make the team faster per head every quarter through automation, playbooks, and one-to-many programs

Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap

Report retention, adoption, and team health to leadership with numbers you'd bet on

Required:

4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.

6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS

You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed

Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.

You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it

You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.